A 2,000-capacity hospitality venue running on a complete AI infrastructure layer — 24/7 voice reception, automated guest follow-up, and a custom AI marketing engine that generates personalized campaigns from real guest behavior.
A high-volume venue running events 6–7 nights a week has a phone problem most businesses don't talk about: the busier you are, the worse your phones get. Staff are on the floor. The front desk is slammed. Calls stack up. Leads who called once don't call again.
For Lori's Roadhouse — a 2,000-capacity venue with a full events calendar — this wasn't hypothetical. It was a daily revenue leak.
The system is built on Vapi for voice, n8n for orchestration, and Airtable as the source of truth. Every inbound call is intercepted, classified, and routed through one of three automated paths — no human required at any stage.
The second layer of the build goes beyond reception. Using guest visit data, event history, and purchase behavior stored in Airtable, the system generates unique, personalized marketing campaigns — not blasted to everyone, but crafted to each guest segment based on how they've actually engaged with the venue.
Guest data flows from every call, visit, and event interaction into Airtable. Claude API reads the behavioral signals and generates campaign copy tuned to each guest segment — regulars, lapsed visitors, event bookers, first-timers. Each campaign is unique. No two guests get the same message.
The result: campaigns that convert because they're relevant, not because you spent more. Ad spend is reallocated from broad reach to precision reactivation — targeting people who already showed intent, with copy that matches their specific history with the venue.
This isn't a demo environment. Call the real business line and hear the system as guests hear it — 24 hours a day, 7 days a week. The AI handles the call exactly as designed: greeting, qualifying, and routing based on the caller's intent.
Every build starts with a free 30-minute architecture call. We scope your specific operation, show you what gets replaced, and tell you what it costs — before you commit to anything.
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